Telecom Billing L2 Production Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis

In short

Ericsson seeks a Telecom Billing L2 Production Support Specialist for 24x7 production support, monitoring billing cycles, and resolving incidents. The role requires strong SQL, Unix/Linux skills, and ITIL knowledge for troubleshooting and stakeholder coordination.

Responsibilities

Provide L2 production and operational support for telecom billing and invoicing systems.
Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.
Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.
Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.
Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.
Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.
Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.
Handle incidents and service requests within agreed SLAs and participate in critical incident support.
Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.
Support approved changes, releases, and post-deployment validation.
Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.
Identify opportunities for automation and operational improvement.

Requirements

Bachelor’s degree in Engineering, Computer Science, or a related discipline.
Relevant hands-on experience in Telecom Billing or Application Production Support.
Strong knowledge of telecom billing and invoicing processes.
Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.
Good understanding of the end-to-end billing lifecycle.
Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.
Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
Understanding of file-based integrations, FTP/SFTP, and system interfaces.
Experience in a 24x7 production support environment.
Knowledge of ITIL, Incident, Problem, and Change Management processes.
Strong analytical, communication, troubleshooting, and stakeholder-management skills.

Desired Qualifications

Experience supporting high-volume, business-critical telecom billing operations.
Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.
Proactive approach to automation, process improvement, customer focus, and knowledge sharing.

Benefits

Ericsson billing experience is preferred.

Skills

SQLUnix/LinuxShell scriptingITILOracleMS SQL

#telecom#billing#production support#L2#ITIL

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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