Technical Support Technician
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering
In short
ASSA ABLOY Global Solutions is looking for a Technical Support Technician, Level 1 for Traka Americas in Orlando, Florida. This role involves providing remote technical support, troubleshooting hardware and software issues, and conducting systems training. The ideal candidate has strong technical acumen, networking knowledge, and experience with Windows OS and cloud environments.
Responsibilities
- Provide remote technical support to end users and certified partners in the Americas region.
- Investigate and resolve issues with Traka hardware, embedded Windows applications, and web-based client software.
- Provide remote systems training as needed.
- Recreate and troubleshoot issues using lab equipment including hardware and software.
- Troubleshoot and diagnose issues through detailed analysis of system generated log-files.
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
- Perform remote software, database, and device upgrades.
- Work with the Technical Support Manager to evolve technical support and service processes.
- Contribute product and feature development suggestions.
- Complete all service forms, reports and documentation and maintain CRM.
- Ensure systems are serviced in accordance with Traka guidelines, requirements and US and state laws.
Requirements
- College degree in a technical / engineering field or equivalent experience.
- Strong technical acumen and diagnostic and fault-finding skills in software applications and hardware electronics / embedded systems.
- Strong practical knowledge and experience with Networking (TCP/IP) with certifications an advantage.
- Strong knowledge of Windows Operating Systems including Windows Server.
- Knowledge of installation and maintenance practices.
- Experience working with Enterprise Cloud environments including AWS, Azure.
- Experience operating in a Technical Support team working with ticketing systems and defined processes.
- A fanatical passion for customer service and operational excellence.
- Excellent communication skills with the ability to communicate at different levels within an organization.
- Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Highly organized and ability to prioritize workloads and tasks.
- Excellent oral and written communication skills.
Benefits
- 15 days PTO in addition to federal holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401k option
- Employee Assistance Program
- Laptop
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
Skills
TCP/IPWindows ServerAWSAzureMicrosoft OfficeWordExcelPowerPointOutlook
#Technical Support#IT Support#Customer Service#Hardware#Software#Networking#Windows#Cloud#AWS#Azure
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
6 days ago
Expires
in 1 day
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Associate
Locations
Orlando, United States
Qualification
Bachelor
Applicants
Be an early applicant
Similar Jobs
Microsoft
London, United KingdomPrincipal Corporate Counsel
£100–150k/yr Full Time Be an early applicant Posted 3 days ago
Accenture
Copenhagen, DenmarkUtilities Strategy Manager
Full Time Be an early applicant Posted 3 days ago
Scania Group
Brussels, Belgium +2 moreService Backoffice Medewerker
Full Time Be an early applicant Posted 3 days ago
Scania Group
Oslo, NorwayMekaniker - Åpen søknad
Full Time Be an early applicant Posted 3 days ago
Scania Group
Uppsala, SwedenVerkmästare
Full Time Be an early applicant Posted 3 days ago
Scania Group
Oberschleißheim, GermanyMechatroniker (m/w/d) für München/Oberschleißheim
Full Time Be an early applicant Posted 3 days ago