Technical Support Manager - M3
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Sandvik Mining seeks a Technical Support Manager to provide technical leadership and product support for Mechanical Cutting (Flameproof) equipment. This role involves ensuring safe and reliable operations, driving performance improvements, and acting as a liaison between customers, field service, and product engineering. The ideal candidate will have a relevant technical qualification and strong experience in underground mining equipment and technical support.
Responsibilities
- Provide technical leadership and product support for the Mechanical Cutting equipment portfolio.
- Ensure safe, reliable, and productive operation of equipment throughout its lifecycle.
- Serve as the technical link between customers, field service, sales teams, and product engineering.
- Drive machine performance improvement, structured problem solving, and technical investigations.
- Oversee product improvements, document development, and introduction of new products/technologies.
- Monitor fleet performance, analyze failure trends, and coordinate corrective actions.
- Engage customers on technical and machine performance matters and provide recommendations.
- Consolidate field and customer feedback for product improvements and modifications.
- Ensure technical activities comply with engineering standards and safety requirements.
- Provide technical support to Sales and Service, contributing to tenders and proposals.
Requirements
- Grade 12 / N3 or equivalent technical qualification.
- National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering.
- Relevant trade qualification combined with equipment experience is essential.
- English proficiency.
- Strong experience in underground mining equipment, preferably within coal mining and/or Mechanical Cutting applications.
- Demonstrated experience in technical support, field service, engineering or product support within the mining industry.
- Experience in systematic troubleshooting, root-cause analysis and failure investigation.
- Experience working directly with mining customers and multidisciplinary technical teams.
- Computer literate - proven competence in Microsoft Office applications as well as ERP systems.
- Valid driver’s license.
- Physical & Medical ability to function in an underground mining environment.
Desired Qualifications
- OEM mining-equipment and/or Operational experience on Mines (advantageous).
- May be required to travel.
Benefits
- Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability.
- Focus areas: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.
Skills
Microsoft OfficeERP
#mining#equipment#technical support#mechanical cutting#flameproof#leadership#problem solving#product development#new product introduction#customer support#sales support#engineering
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Company
SandvikJob Posted
4 hours ago
Expires
in 6 days
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Kempton Park, South Africa
Secunda, South Africa
Qualification
Diploma, Bachelor, No Formal Education
Applicants
Be an early applicant
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