Technical Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

As a Technical Support Engineer at MCAPS-Core, you will investigate and resolve customer technical issues, collaborating across teams. This role contributes to product improvements and requires fluency in English, with a Bachelor's degree in a related field and 1+ years of experience or equivalent experience.

Responsibilities

Own, investigate, and solve customer technical issues.
Collaborate within and across teams, leveraging troubleshooting tools and practices.
Lead or participate in building communities with peer delivery roles and share knowledge.
Develop specific technical and professional proficiency through training.
Identify potential product defects and escalate appropriately for resolution.

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
Fluent in reading, writing, and speaking English.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Benefits

Accelerate career growth.
Hone problem-solving, collaboration, and research skills.
Develop technical proficiency.
Contribute to Microsoft product improvements.

#Technical Support#Customer Service#Engineering#IT

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