Technical Solution Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering · DevOps

In short

As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point for complex customer issues. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution within a 24x7 shift environment.

Responsibilities

Own and investigate complex customer-reported issues across the BOS portfolio, driving them to resolution within agreed processes and service-level commitments.
Serve as a Global technical escalation point, coordinating with customers, global support teams, and design units to resolve critical issues and restore service.
Contribute to emergency handling, root-cause analysis, and preventive actions that improve product stability and service quality.
Reproduce and simulate customer issues in the test lab; help keep the lab operational and available for support and validation activities.
Install and upgrade nodes as required, following approved procedures.
Identify and automate routine support tasks and contribute to AI-based solutions that improve team efficiency and service effectiveness.
Document investigations, share technical knowledge, and collaborate across teams to strengthen support capability and continuous learning.

Requirements

Relevant experience of 2-6 years.
Linux administration and troubleshooting skills.
Kubernetes knowledge, gained through hands-on experience, study, or certification such as CKA.
Familiarity with CI/CD, DevOps, and GitOps concepts, with exposure to tools such as Git, Jenkins, or Ansible playbooks.
Foundational knowledge of AI, including generative AI tools.
At least one database knowledge, such as SQL, Oracle, PostgreSQL, or Cassandra.
Basic scripting or programming knowledge Such as Shell, JavaScript, Java, C, C++, or another relevant language.
Telecom fundamentals, including call flows, protocols, and 5G concepts.
Clear communication skills, a customer-focused mindset, and the ability to collaborate effectively.
Readiness and commitment to work in a 24×7 shift environment.

Desired Qualifications

Preferred knowledge of Charging System/Billing/BSS/BOS product/solutions—such as SDP, AIR, OCC, CAF, Mediation, EOC, ECM, DXP, ESOA.

Benefits

An outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
Challenged in a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Skills

Linux administrationKubernetesCI/CDDevOpsGitOpsGitJenkinsAnsibleAIgenerative AISQLOraclePostgreSQLCassandraShell scriptingJavaScriptJavaCC++5G

#Technical Solution Engineer#Gurgaon#India

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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