The Job

Technical Key Account Manager - EV Segment

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Technical Sales

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In short

As a Technical Key Account Manager in the EV Segment, you will be the primary local technical and commercial representative for Atlas Copco IAS, executing service agreements and driving growth across their portfolio. This hybrid role involves building strong customer relationships, identifying new business opportunities, and providing technical leadership within assigned facilities.

Responsibilities

  • Execute all obligations associated with assigned Service Agreements
  • Support customer production needs and maintain strong plant-level relationships
  • Manage and track open service issues, repairs, and corrective actions
  • Coordinate with Service Operations, Repair Centers, and Inside Sales to ensure customer commitments are met
  • Deliver monthly operational reviews and KPI reporting as required
  • Drive customer satisfaction and retention
  • Act as the technical local growth leader for Atlas Copco IAS
  • Identify and develop opportunities for Service Level Agreements (SLA), New Equipment Sales, Spare Parts, Repairs, Equipment Retrofits and Upgrades, Software Solutions (ToolsNet8), Technical Training Programs, and Productivity and Process Optimization Projects
  • Serve as the primary local Atlas Copco IAS representative within assigned facilities
  • Build relationships with maintenance, engineering, production, purchasing, and management personnel
  • Conduct routine plant walks to identify improvement/business opportunities
  • Uncover customer pain points and develop value-based solutions
  • Promote Atlas Copco IAS capabilities across all technologies and product lines
  • Support Key Account Managers and Regional Sales Teams with customer strategy and account development
  • Maintain an active pipeline of identified opportunities
  • Document and track opportunities within CRM
  • Provide monthly business development updates and forecasts
  • Generate leads and introductions for Atlas Copco sales teams
  • Collaborate with Inside Sales, Service Operations, and Product Specialists to convert opportunities into orders
  • Serve as the local technical resource for Atlas Copco IAS technologies
  • Provide technical guidance and troubleshooting support
  • Support implementation of new products, software, and service offerings
  • Educate customers on best practices and emerging technologies
  • Act as the voice of the customer by communicating market feedback, competitive activity, and customer needs

Requirements

  • Minimum 5 years of Atlas Copco IAS technical or service experience
  • Strong understanding of Atlas Copco IAS products, technologies, and applications
  • Demonstrated customer-facing experience
  • Business development and sales experience preferred
  • Excellent communication and presentation skills
  • Strong customer relationship management abilities
  • Strong technical troubleshooting skills
  • Ability to identify and develop sales opportunities
  • Understanding of service, aftermarket, and industrial manufacturing environments
  • Strong organizational and time management skills
  • Self-starter with an entrepreneurial mindset
  • Strong customer focus
  • Results-oriented and accountable
  • Comfortable working independently
  • Ability to balance technical expertise with commercial objectives
  • Strong relationship builder

Benefits

  • Careers sparked by initiative and lifelong learning
#Service#Business Development#EV Segment#Technical#Key Account Management
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Company

Atlas Copco

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Wixom, United States

Applicants

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