Technical Inside Sales Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Technical Sales
In short
As Manager, Technical Inside Sales for Emerson's Appleton Group, you will lead a team of technical inside sales professionals supporting Engineered-to-Order (ETO) product lines. Your responsibilities include driving operational excellence, developing talent, and fostering a culture of accountability, collaboration, and continuous improvement in quotation development, order execution, and customer support. This hybrid role requires a Bachelor's degree in a related field and 5+ years of relevant experience, with a salary range of $85,000 - $115,000.
Responsibilities
- Lead and develop the Technical Inside Sales organization, establishing clear performance expectations, coaching and developing employees, managing team resources, and building a high-performing culture focused on accountability, customer service, and continuous improvement.
- Drive operational and commercial performance by establishing and monitoring key performance indicators, improving quote turnaround time, quotation quality, order execution, productivity, customer satisfaction, and overall service levels.
- Ensure the delivery of accurate, timely, and competitive technical solutions by maintaining compliance with customer specifications, company policies, and applicable industry standards throughout the quotation and order lifecycle.
- Partner cross-functionally to resolve complex technical, commercial, and operational challenges, working closely with Engineering, Pricing, Manufacturing, Product Management, Customer Care, Supply Chain, and Outside Sales while serving as a key escalation point for customer and business issues.
- Drive process improvement and organizational efficiency by standardizing workflows, leveraging business systems, improving data integrity, and implementing continuous improvement initiatives that increase scalability and effectiveness.
- Provide actionable business insights and support strategic initiatives through performance dashboards, reporting, forecasting, and analysis while partnering with leadership on organizational change, business growth, and initiatives that enhance the customer experience.
Requirements
- Bachelor's degree in Business, Engineering, Technical Sales, or a related field, or an equivalent combination of education and relevant experience.
- Five (5) or more years of experience in Technical Inside Sales, Quotations, Customer Service, Engineering Support, Commercial Operations, or a related technical commercial role.
- Previous experience leading, coaching, mentoring, or developing employees or cross-functional teams.
- Strong technical aptitude with the ability to understand complex engineered products and customer applications.
- Excellent communication, organizational, and interpersonal skills with the ability to influence stakeholders across multiple functions.
- Demonstrated ability to prioritize multiple projects and adapt to changing business needs in a fast-paced environment.
- Proficiency with Microsoft Office applications.
- 10% of travel required
Desired Qualifications
- Leadership experience managing a Technical Inside Sales, Quotations, Customer Service, or Commercial Operations organization.
- Experience supporting Engineered-to-Order (ETO)/customized solutions, configured products, or other highly engineered technical solutions.
- Working knowledge of hazardous location products and applicable industry standards, including NEC, IECEx, and ATEX.
- Experience collaborating with Engineering, Manufacturing, Product Management, Pricing, and Sales organizations.
- Experience with Oracle, Vendavo, CRM, ERP, or other business systems.
- Experience developing operational dashboards, KPIs, and performance metrics.
- Proven success leading continuous improvement, process standardization, workflow optimization, or organizational change initiatives.
- Experience within industrial electrical, automation, power distribution, or related manufacturing industries.
- Legal authorization to work in the US - visa sponsorship will not be provided.
Benefits
- Competitive compensation
- Integrated benefits offerings
- Fulfilling career journeys that support the growth of each employee
- Medical insurance plans
- Dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
#Sales Operations
Company
Emerson
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Rosemont, United States
Houston, United States
Qualification
Bachelor
Applicants
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