Support Lead - Kubernetes

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

In short

The Support Lead for Kubernetes role in Chennai, India, focuses on improving customer support by efficiently resolving critical issues related to Kubernetes deployments. This position involves hands-on troubleshooting, root cause analysis, implementing preventive measures, and mentoring team members to enhance overall service delivery and performance.

Responsibilities

Troubleshoot and resolve critical and complex tickets related to Kubernetes deployments, ensuring minimal downtime and optimal performance.
Perform hands-on root cause analysis for critical issues within Kubernetes environments, documenting findings for future improvements.
Implement preventive measures and best practices within Kubernetes to reduce defect recurrence and enhance system reliability.
Provide technical assistance and mentorship to team members on Kubernetes-related customer issues, promoting knowledge sharing.
Execute continuous improvement activities focused on Kubernetes support processes to elevate team performance and efficiency.

Requirements

Strong understanding of Kubernetes and its ecosystem, including container orchestration and management.
Solid knowledge of DevOps practices and tools for effective CI/CD pipeline management.
Familiarity with ITSM frameworks and monitoring solutions to ensure service quality.
Good analytical and problem-solving skills to handle complex technical challenges.
Basic understanding of product support processes at L1, L2, and L3 levels.

Desired Qualifications

Certified Kubernetes Administrator (CKA) - Optional but valuable.
ITIL Foundation Certification - Optional but valuable.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
Work at a place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

KubernetesDevOpsCI/CDITSMProduct SupportContainer Orchestration

#Kubernetes#Support#DevOps#CI/CD#ITSM#Container Orchestration#Technical Support#Root Cause Analysis#Team Leadership

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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