Support Lead

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Database Administration

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Support Lead in Delhi, India, to drive continuous improvement and resolve complex customer issues through root cause analysis and technical assistance. This role involves troubleshooting critical tickets, implementing preventive measures, and enhancing team performance.

Job Summary

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.

Skill Requirements

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Other Requirements

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