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Strategy and Operations Senior Manager, Continuous Improvement

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Business Analysis

In short

This role leads initiatives to transform the commercial revenue engine, focusing on continuous improvement and operationalizing strategy into execution. The Senior Manager will drive complex, cross-functional work, identify AI opportunities, and manage stakeholder engagement to deliver scalable outcomes across segments.

Responsibilities

  • Reimagine end-to-end workflows using continuous improvement methodologies.
  • Operationalize strategy into execution by defining improvement goals and supporting implementation.
  • Identify and embed AI/automation in workflows to increase speed, quality, and performance.
  • Build cross-org alignment through Kaizen events with senior leaders.
  • Manage stakeholder engagement rhythms and partnerships.
  • Drive outcomes through data analysis and actionable recommendations.
  • Lead change management for complex, cross-functional process improvements.
  • Embody Microsoft's Culture and Values.

Requirements

  • Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, IT, account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
  • 3+ years experience in Near Term Strategy (1–2 years out), Management Consulting, or Finance.

Desired Qualifications

  • Master's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience.
  • Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
  • Experience leading commercial transformation efforts across sales, planning, revenue operations, or go-to-market functions.
  • Experience driving continuous improvement through process optimization, workflow streamlining, and cross-functional change initiatives.

Benefits

  • Base pay range: USD $106,400 - $203,600 per year (US).
  • Potential for higher range in specific locations like San Francisco Bay area and New York City metropolitan area.
  • Eligibility for benefits and other compensation.
  • Opportunity to work on significant transformations impacting the commercial business.

Skills

Business Process ManagementData AnalyticsProcess OptimizationChange ManagementKaizenLeanSix SigmaAgileAI
#Sales Enablement#Sales Strategy#Operations#Continuous Improvement#Process Improvement#AI#Change Management#Revenue Operations#Go-to-market
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About Microsoft

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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

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Company

Microsoft

Job Posted

4 days ago

Employment Type

Full Time

Work mode

Remote

Salary

US$106,400–203,600 · Negotiable

Experience Level

Senior

Locations

United States

Qualification

Bachelor

Applicants

Be an early applicant