Strategic Account Manager, OHL

Logistics, Sales & Operations

In short

In this role, the Strategic Account Manager will manage a set of critical seller accounts contributing to over 20% of the category's business. You will be responsible for developing strong relationships with top sellers, driving improvements in customer-facing inputs, and achieving category objectives through strategic account planning and data-driven analysis.

Responsibilities

Own and manage a portfolio of high-value seller accounts contributing 20%+ of category business, driving revenue growth and category objectives through strategic account planning and execution.
Build and nurture trusted relationships with top sellers across all organizational levels, serving as their primary advocate within Amazon while setting clear expectations and delivering proactive status communications.
Develop and execute strategic account plans that identify and capitalize on key business opportunities for both the seller and Amazon, including new product launches and relationship extensions.
Partner cross-functionally with business development, onboarding, and category teams to drive operational improvements that enhance the end-customer experience.
Conduct deep-dive analysis on seller performance, market trends, and growth opportunities; deliver routine executive-level reporting with data-backed recommendations and actionable plans.
Identify and resolve operational bottlenecks in seller workflows, improving inputs such as selection, pricing, fulfillment speed, and catalog quality.
Monitor key performance indicators and proactively course-correct to ensure sellers meet business targets aligned with category goals.

Requirements

4+ years of sales or account management experience
Experience successfully managing dynamic account portfolios
Experience in analyzing data to drive decisions
Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
Experience working cross functionally across several teams

Desired Qualifications

Experience working with and managing third party vendors, or experience in Amazon RME (Reliability Maintenance Engineering) or fulfillment operations

Skills

SalesAccount ManagementData AnalysisPresentationsWhiteboarding

#Sales#Account Management#Strategic Accounts#Customer Experience#Data Analysis#Reporting

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