Staff Distributor Operations Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Account Management · Logistics Management

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In short

Emerson seeks a Staff Distributor Operations Manager in Costa Rica to enhance sales team efficiency through strategic operational support and account management. This hybrid role requires a collaborative professional with experience in Shared Service Centers and CRM tools to build strong relationships and drive continuous improvement.

Responsibilities

Serve as the primary point of contact for assigned accounts, participating in regular meetings and maintaining a strong operational relationship with partners.
Establish and nurture relationships with key customer counterparts, including procurement, account payable, buyer, and sales account representatives.
Manage customer assets and entitlements, driving opportunity velocity and operational readiness.
Identify and surface opportunities for continuous improvement throughout the sales cycle.
Partner with Sellers to streamline the business closing process.
Engage in mentorship and training initiatives for peers and customers.
Define and deliver meaningful analytics based on partners’ care-about, evaluation criteria, and methodology.
Provide inputs into quarterly business reviews and scorecard reviews.
Recommend purchasing and channel options.
Manage blocking issues and drive continuous improvement for non-standard commercial terms and processes.

Requirements

Bachelor’s degree in a technical, business, or communications field, or equivalent experience.
2-3 years of experience in Shared Service Centers.
Expertise in account management and differentiated account treatment strategy.
Experience within a sales or operational function.
Analytical, problem-solving, and self-starter approach.
Proficiency in computer usage and MS Office skills.
Experience supporting a field sales organization, including the use of CRM tools and processes.
Ability to work effectively in an ambiguous environment.
Strong communication skills with the ability to deliver clear, concise updates to various audiences.
Effective at building and influencing relationships.
Experience working across various geographies and functions.
Advanced English skills (B2+) for excellent reading, writing, and verbal communication.

Desired Qualifications

Knowledge of project management principles.
Prior experience in a sales role.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave

Skills

MS OfficeCRM

#Sales Operations#Distributor Operations#Account Management

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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