The Job

Sr. Software Customer Engineer - WLAN/BT

Technology, Data & Digital · Software & Web Development · Software Engineering · Embedded Systems

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In short

Qualcomm is looking for a Sr. Software Customer Engineer in Taipei, Taiwan, to provide expert technical support for WLAN/BT solutions. This role involves debugging complex software and RF issues, collaborating with cross-functional teams, and supporting customers to enable commercialization of Qualcomm products. The ideal candidate has 3+ years of experience in relevant fields and a Bachelor's or Master's degree in Engineering or Computer Science.

Responsibilities

  • Provide technical support to Qualcomm customers to enable commercialization of Qualcomm solutions.
  • Serve as the primary interface for customers, including OEMs, ODMs, and distributors, ensuring timely resolution of technical issues and customer satisfaction.
  • Lead customer issue debugging across domains, including functional, certification, performance, stability, and applications.
  • Collaborate closely with cross-functional teams to drive issue resolution and accelerate customer deliverables.
  • Deliver technical guidance on system architecture, debugging methodologies, and best practices to customers.
  • Support customer engagements such as technical discussions, on-site support, and product demonstrations.
  • Develop technical materials, including application notes, training content, and demo documentation, to enhance customer enablement.
  • Act as the primary SW CE contact to support Qualcomm solutions.
  • Manage customer cases across functional domains and ensure timely resolution.
  • Debug and resolve issues spanning software, RF, hardware interaction, system integration, and certification.
  • Drive cross-team collaboration to resolve escalations and critical/blocking issues.
  • Provide onsite and remote support for customer issue analysis, requirement clarification, and integration guidance.
  • Support pre-sales activities, external demos, and customer technical discussions to enable business opportunities.
  • Deliver technical training, documentation, and knowledge sharing to improve customer capability and reduce support load.

Requirements

  • 3+ years of experience in WLAN/BT, audio, or mobile RF/software development and customer support.
  • Solid understanding of Wireless RF behavior, system architecture, and troubleshooting methodologies.
  • Hands-on experience in debugging complex issues across software, RF, and system levels.
  • Experience implementing software/firmware algorithms in C and Python.
  • Experience developing drivers for UART, I2C, SPI, I2S and related interfaces.
  • Experience working directly with hardware.
  • Good understanding of audio signal processing and acoustic algorithms, including ANC, ENC, cVc, etc.
  • Experience optimizing DSP algorithms for embedded platforms.
  • Good understanding of Bluetooth Classic, Bluetooth LE, LE Audio, or related wireless audio technologies.
  • Strong communication skills with the ability to translate complex technical issues into clear and actionable insights.
  • Proven analytical and problem-solving capability in customer-facing environments.
  • Self-motivated, proactive, and capable of independently driving issues to closure.
  • Bachelor’s or Master’s degree in Electrical/Electronic Engineering, Computer Science, or equivalent.
  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
  • Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.
  • PhD in Engineering, Information Systems, Computer Science, or related field.
  • 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
  • 1+ year of any combination of academic and/or work experience with debugging techniques.

Desired Qualifications

  • Familiarity with voice, music, and wearable audio products such as earbuds, headphones, speakers, or smart audio devices is highly desirable.

Benefits

  • Qualcomm is an equal opportunity employer.
  • Qualcomm is committed to providing an accessible process for individuals with disabilities.
  • Qualcomm is committed to making our workplace accessible for individuals with disabilities.
#WLAN#BT#Software#Customer Engineer#Qualcomm
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Company

Qualcomm

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Taipei, Taiwan

Qualification

Bachelor, Master

Applicants

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