The Job

Sr Service Delivery Leader- Identity & Access Management

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

A Senior Service Delivery Leader is sought to oversee the Identity & Access Management function, ensuring seamless digital product service and a friction-free experience for co-workers and partners. This role involves strategic leadership, managing service agreements, designing service desk processes, and driving consumer satisfaction within a transforming tech environment.

Responsibilities

  • Envision and strategically lead the digital product service dimension of Identity & Access Management.
  • Ensure proper agreements with clear expectations and value/cost models are in place.
  • Design and implement ServiceDesk routines, service processes, and knowledge management.
  • Collaborate with peers, stakeholders, and partners to align service models using common frameworks.
  • Ensure proper agreements and follow-up as a service provider towards markets and functions.
  • Utilize own bought services to provide and uphold a qualitative delivery.
  • Follow up and drive consumer satisfaction scores for service and support aspects.

Requirements

  • Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience.
  • 5+ years of experience with Identity & Access Management services and products.
  • Proven knowledge and ability to transform and optimize processes and behaviors within a large enterprise.
  • 8+ years of demonstrable experience in working with Software and/or System Engineering environments in complex global organizations.
  • 8+ years of experience working with 3rd party IT partners/service providers.
  • 8+ years of experience of operating in a multi-speed IT delivery environment.
  • 10+ years of diverse experience in Digital Foundation or Digital products and service delivery.
  • Proven experience in change management, digital transformation, and working in rapidly changing environments.
  • Strong leadership and collaboration skills with experience of leading others, including leaders.
  • Extensive experience in leading large-scale programs or projects.
  • Extensive experience with service management processes (e.g., ITIL) and capabilities, ticket automation, and knowledge management.
  • Hands-on experience with technologies such as ServiceNow, Jira, and AI Agents.
  • Excellent ability to build trustful relationships with stakeholders and business partners.
  • Ability to lead and work with longer-term strategic agendas and operations with focus on end-to-end service delivery.
  • Strong influential and versatile leadership that inspires, clarifies, and guides individuals on objectives.
  • Strong ability to navigate and lead business and people in a complex, ambiguous, and fast-changing business and IT environment.
  • Ability to demonstrate a data-informed and outcome-driven mindset.

Benefits

  • We are the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience.
  • Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work.
#IT & Digital Solutions#Identity & Access Management
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Company

IKEA

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bangalore, India

Qualification

Bachelor

Applicants

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