Sr. Recon Specialist, BXT, Benefits Ops/Services, Benefits Experience and Technology Service Excellence

Logistics, Sales & Operations · HR & Admin · HR Operations

In short

A Senior Reconciliation Specialist is needed in Hyderabad, India, to lead complex global benefits reconciliation and audit activities. This role involves team oversight, quality assurance, metrics analysis, problem resolution, stakeholder management, and driving process improvements through automation.

Responsibilities

Review overall reconciliation team deliverables and ensure timely completion.
Conduct four-eye check audits and quality reviews.
Allocate work assignments based on complexity, capacity, and skill levels.
Monitor team performance and provide coaching and mentoring.
Own the accuracy and validation of team metrics.
Analyze defect trends to determine root causes.
Identify and prioritize long-term solutions and short-term workarounds.
Represent the team in public forums, leadership meetings, and cross-functional discussions.
Present findings, recommendations, and status updates to leadership and partner teams.
Negotiate timelines and requirements with Benefits Managers, vendors, and technical teams.
Escalate critical issues and drive resolution through appropriate channels.
Identify automation opportunities, including AI-enabled tooling.
Partner with technical teams on requirements, conduct UAT, and lead launch activities for new automations.
Lead reconciliation launches for high-complexity countries.
Handle escalations and respond to executive-level inquiries.
Conduct deep-dive analyses for discrepancies with significant financial or compliance impact.
Design reconciliation frameworks and quality checkpoints for new processes.
Serve as a subject matter expert for reconciliation processes.
Develop training materials and conduct training sessions.
Document process improvements and maintain updated SOPs.
Share best practices across the team.

Requirements

Experience in creating process improvements with automation and analysis.
Bachelor's degree in business, finance, HR, or a related field.
7+ years of experience in reconciliation, audit, payroll, benefits operations, or a related data-driven operations function.
Experience in a global benefits, payroll, or HR shared-services environment supporting multiple countries/regions.
Demonstrated experience managing end-to-end reconciliation or audit processes across multiple stakeholders.
Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data validation) and data analysis.
Proven ability to work with large data sets, identify discrepancies, and perform root cause analysis.
Experience working directly with internal and external stakeholders (vendors, partner teams, leadership).
Strong written and verbal communication skills, with the ability to present findings clearly to varied audiences.
Demonstrated ability to work independently, manage competing priorities, and deliver with limited guidance.
Experience designing or improving reconciliation frameworks, quality checkpoints, or audit mechanisms.
Experience leading new process/country launches or managing high-complexity, high-visibility initiatives.
Exposure to Vendor Invoicing Process.

Desired Qualifications

Experience in performing team building, coaching, and managing.
Experience solving complex investigations or escalations.
4+ years of project/program management experience.
Exposure to benefits administration platforms (e.g., Darwin), HR systems (e.g., PeopleSoft).
Project management leadership skills.
Able to audit self and others for a very high level of accuracy.
7+ years of experience in Human Resource Operations.

Benefits

Competitive salary and benefits package.
Opportunity to lead complex, high-impact reconciliation and audit activities.
Strategic oversight and team-level accountability.
Chance to mentor team members and drive process improvements.
Exposure to AI-enabled tooling and automation opportunities.
Work in a fast-paced environment.
Opportunity to develop internal and external facing analytics to drive change.

Skills

Microsoft ExcelData AnalysisProcess ImprovementAutomationAuditingProject ManagementUAT

#Reconciliation#Audit#Benefits#Operations#Hyderabad#India

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