Sr Program Manager

Logistics, Sales & Operations · Program Management

In short

Sr Program Manager for Support & Operations responsible for timely escalation resolution, meeting SLAs, and delivering reports as per SOW. The role drives initiatives to enhance operational efficiency and customer satisfaction, and oversees profit improvement plans through automation and self-driven strategies.

Responsibilities

Generate Tower Level Employee Engagement (Ee) And Employee Net (En) Revenue Through Effective Project Executive Strategies And Dmo Methodologies.
Ensure All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms, Utilizing Project Management Best Practices.
Oversee Operational Hygiene By Validating Reports And Ensuring Services Delivered Meet The Standards Set Forth In The Sow.
Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks.
Oversee And Implement The Profit Improvement Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives.

Requirements

In-Depth Knowledge Of Project Management Principles And Methodologies.
Strong Understanding Of Dmo Practices And Frameworks.
Proficiency In Operational Management And Customer Service Excellence.
Excellent Analytical And Reporting Skills To Validate Operational Hygiene.
Strong Leadership And Communication Skills To Promote Positive Customer Relationships.

Desired Qualifications

Project Management Professional (Pmp)
Certified Scrummaster (Csm)
Itil Foundation

Benefits

Opportunity to supercharge your potential at HCLTech.
Find your career and spark.
HCLTech puts its people first.
Global technology company with presence in 60 countries.
Consolidated revenues of $14.8 billion.

Skills

Project ManagementDMOOperational ManagementCustomer ServiceReportingLeadershipCommunication

#support#operations#escalations#service level agreements#statement of work#efficiency#customer satisfaction#project management#reporting#automation#self-driven initiatives

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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