Sr. Manager - HR, Amazon Customer Service PXT
Logistics, Sales & Operations · HR & Admin · HR Operations · Talent Acquisition
In short
Amazon is seeking a dynamic Sr. Manager HR to support the growth of Customer Service teams in India. This role involves developing and executing HR strategy, assessing HR needs across various sites, and designing programs for manager and employee success while maintaining Amazon's unique culture. It is a strategic, hands-on role providing full-cycle HR support and driving HR functional excellence.
Responsibilities
- Develop new programs to ensure adoption of Leadership Principles and values across the site.
- Act as a trusted partner to the Sr. Site leader, developing coaching relationships and the site leadership team.
- Assist with the onboarding of senior leaders to the site.
- Apply deep business knowledge to inform long-term business decisions and priorities for sites.
- Partner with senior teams to drive organization design and talent strategy.
- Set the site HR strategy and goals, integrating wider CS India HR priorities.
- Engage with leaders to address workplace environment, team and employee engagement, and retention issues.
- Identify risks with complex or sensitive investigations and engage legal counsel as needed.
- Set strategy for compliance initiatives and direct change management.
- Partner with leaders to evaluate Talent Management metrics and develop a talent strategy for the site.
- Collaborate on compensation and benefits to ensure total rewards programs attract and retain employees.
- Foster a culture of 'Leaders developing Leaders' and drive development of Sr. leaders.
- Demonstrate the ability to attract senior talent from multiple functions.
- Teach others how to determine performance and leadership bar.
- Facilitate understanding of broader organizational tenets and strategic goals.
- Audit site goals for alignment against broader India and worldwide CS goals.
- Set high performance standards for your team, consistently challenging the bar.
- Develop and communicate the CS India and site vision.
- Ensure team culture demonstrates alignment with leadership principles.
- Hold overall accountability for the development and delivery of the site HR Vision and Strategy.
Requirements
- Bachelor's degree or equivalent in Human Resources, Business Administration, Management Engineering or a related field.
- Experience in an HR leadership role with broad knowledge of human resource management.
- Experience in a technology environment.
Desired Qualifications
- Master's degree in business, data science, public administration, finance, engineering, human resources or related field.
- Ability to foster a culture of Leaders developing Leaders.
- Ability to set high performance standards for your team.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for customers.
#HR#Human Resources#Amazon#Customer Service#PXT#Senior Manager#Leadership#India#Hyderabad
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor, Master
Applicants
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