Sr. Compliance Associate-Quality Analyst, Global Solutions Risk and Compliance (GSRC)

Finance, Banking & Legal · Legal Services · Compliance & Regulatory

In short

The Sr. Compliance Associate-Quality Analyst will perform daily quality audits and identify anomalies based on Standard Operating Procedures (SOPs). This role requires expertise in research, data analysis, and providing feedback to associates to ensure products meet legal and safety requirements.

Responsibilities

Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
Identifies anomalies through audits (SOP defects, Process gaps etc.).
Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale.
Proposes solutions on quality/productivity and work on milestones with managers.
Expertise in research – finding specific information (eg: products, regulations etc) in a timely manner.
Prepares key insight trends and share reports on regular basis.
Provide feedbacks to the associates and close loop on audit observations.
Respond to stakeholders with guidance and flags any updates to Lead/Manager.

Requirements

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
1+ years of data-driven business operations processes experience
Proficiency in verbal & written communication in English
Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.
Strong attention to details.
Ability to analyze and identify patterns in large data sets.
Decision making aptitudes based on given guidelines and in ambiguous contexts.
Must be comfortable working with large data sets.
Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.

Desired Qualifications

Business Process Outsourcing, Operations processes; Database management is an added advantage
Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies
Experience as a quality auditor in retail chain management / FMCG company / Corporate role
Experience in designing and implementing custom reporting systems using automation tools
Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
Knowledge of database query technologies (SQL)

Skills

EnglishMS OfficeMS OutlookMS ExcelData AnalysisSQL

#GSRC#Risk#Compliance#Quality Analyst

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