Sr. Cloud Solution Architect

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Data Science

In short

This Sr. Cloud Solution Architect role focuses on driving AI transformation for customers using Microsoft Copilot Chat, Agents, and M365 Copilot. The position requires a customer-facing, trusted advisor to accelerate AI adoption and deliver business value, with a hybrid work model based in the greater DMV area.

Responsibilities

Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes.
Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot.
Secure long-term customer success and renewal.
Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others.
Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management.
Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.
4+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Requires verification of U.S. citizenship due to citizenship-based legal restrictions.
To meet legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Desired Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert_,_ Azure, Amazon Web Services, Google, security certifications).

Benefits

Base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.
Base pay range for this role in San Francisco Bay area and New York City metropolitan area is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation.

Skills

AICopilot ChatAgentsM365 Copilotprompt engineeringcloudMicrosoft 365AzureAmazon Web ServicesGoogle

#AI Transformation#Copilot Chat#Agents#M365 Copilot#Cloud Solution Architecture#Customer Success#AI

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