Sr. Associate - Quality Analyst, Global Solutions & Risk Compliance (GSRC)

Finance, Banking & Legal · Legal Services · Compliance & Regulatory

In short

As a Sr. Associate - Quality Analyst within Amazon's Global Solutions and Risk Compliance (GSRC) organization in Bengaluru, you will perform daily quality audits based on SOPs, identify anomalies and process gaps, and propose solutions to improve quality and productivity. This role requires strong analytical skills, expertise in research, and the ability to provide feedback to associates and stakeholders.

Responsibilities

Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
Must be able to comprehend SOPs with minimal support and identify opportunities.
Identifies anomalies through audits (SOP defects, Process gaps etc.).
Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale.
Proposes solutions on quality/productivity and work on milestones with managers.
Expertise in research – finding specific information (eg: products, regulations etc) in a timely manner.
Prepares key insight trends and share reports on regular basis.
Provide feedbacks to the associates and close loop on audit observations.
Respond to stakeholders with guidance and flags any updates to Lead/Manager.

Requirements

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, IT services, quality assurance

Desired Qualifications

Business Process Outsourcing, Operations processes; Database management is an added advantage
Experience in trade compliance, import/export operations, customs regulations, cross-border logistics, or regulatory compliance processes related to global trade operations is preferred.
Knowledge of consumer product compliance processes and regulations.
Experience in regulatory compliance management with government agencies.
Experience as a quality auditor in retail chain management / FMCG company / Corporate role.
Experience in designing and implementing custom reporting systems using automation tools.
Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems.
Knowledge of database query technologies (SQL)

Skills

Microsoft OfficeSQL

#Global Solutions & Risk Compliance#GSRC#Quality Analyst#Compliance

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