Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

This role involves planning and installing desktop hardware and software, providing remote support, and delivering fixes at the desktop level. The position requires strong skills in ticket management, incident ownership, and leading teams, with a focus on international customer support and 24/7 shift operations.

Responsibilities

Assist in planning and installation of desktop hardware, software, and mobile devices.
Provide remote support and deliver fixes using remote access technology.
Handle first contact resolution of desktop issues or escalate appropriately.
Utilize collaboration tools and follow best practice ticket management processes.
Train, develop, motivate, and recognize operations staff.
Take ownership of critical incidents and coordinate with resolution parties.
Establish effective communication between stakeholders for post-incident reviews.

Requirements

Minimum 4 years of experience in Remote Desktop Support.
Must have worked for an International Customer.
Should have Escalation Handling experience.
Willing to work in 24*7 shifts.
Excellent Communication Skills (Verbal & Written).
Proficiency in leading both physical and virtual teams.
Operational ability in a diverse, large-scale environment.
Exceptional customer-facing skills.
In-depth knowledge of escalation procedures, incident management, and service delivery.
Strong organizational skills.
Capacity to train and guide junior team members.
Ability to manage and prioritize tasks efficiently.
Readiness to demonstrate a proactive attitude.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Remote Desktop SupportIT SupportIncident ManagementTeam LeadershipCollaboration Tools

#IT Support#Operations#Desktop Support#Remote Support#Escalation Handling#Team Leadership#24/7 Shifts

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website