Sr Administrator (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Retail Retalix Solution Specialist (L2 Support Engineer) is responsible for supporting, administering, and troubleshooting the Retalix POS and back-office ecosystem. This role ensures the high availability of critical store systems, including payment integrations and inventory management, to maintain uninterrupted business operations.

Responsibilities

Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
Support cashier workstations, POS terminals, store controllers, and peripheral devices.
Investigate transaction failures, system performance issues, and data synchronization problems.
Support fuel management operations, pump communications, and price updates.
Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.
Manage product configurations, promotions, discounts, and price book updates.
Support inventory and stock management processes.
Perform root cause analysis for recurring incidents.
Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.
Participate in Major Incident Management and bridge calls.
Configure and maintain Retalix store systems and user access.
Perform application health checks and proactive monitoring.
Support software deployments, upgrades, patches, and configuration changes.
Validate interfaces between POS, payment systems, controllers, and back-office applications.
Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
Support automation and process improvement initiatives.
Conduct knowledge transfer sessions for service desk and support teams.
Identify opportunities to improve remote resolution and reduce field support dependency.

Requirements

Retalix POS Suite
Retalix Back Office System (BOS)
Retail Store Controller Applications
Inventory & Fuel Management Systems
POS Terminals
Payment Systems (Verifone, Ingenico, etc.)
Barcode Scanners
Receipt Printers
Fuel Pump Integration Systems
Store Networks and Controllers

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Retalix POS SuiteRetalix Back Office System (BOS)Retail Store Controller ApplicationsInventory & Fuel Management SystemsPOS TerminalsPayment SystemsVerifoneIngenicoBarcode ScannersReceipt PrintersFuel Pump Integration SystemsStore NetworksControllers

#Retail#POS#Support#L2 Support#Solution Specialist#Administrator#Operations#System Administration#Troubleshooting#Maintenance

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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