Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · DevOps

In short

HCLTech is seeking a Sr Administrator for Support & Operations in Noida, India. This role involves administering and supporting enterprise print services across various vendors, configuring and managing solutions like Canon uniFLOW and PrinterLogic, and troubleshooting print-related issues. The ideal candidate will have experience with Windows print infrastructure, secure print solutions, and fleet monitoring.

Responsibilities

Administer and support enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.
Deploy and manage PrinterLogic for serverless print queue and driver management.
Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).
Implement secure print release, follow-me printing, and user authentication (AD / Azure AD).
Monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Support print-related incidents and service requests (L2 / L3) in line with SLAs.
Troubleshoot print, scan, and workflow issues across network, device, and application layers.
Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.
Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Requirements

Experience administering and supporting enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Proficiency with Canon uniFLOW / uniFLOW Online.
Experience deploying and managing PrinterLogic.
Familiarity with OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Knowledge of Windows print infrastructure (queues, drivers, ports, policies).
Experience implementing secure print release, follow-me printing, and user authentication (AD / Azure AD).
Ability to monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Experience supporting print-related incidents and service requests (L2 / L3).
Skills in troubleshooting print, scan, and workflow issues.
Ability to generate print usage, cost, and compliance reports.

Desired Qualifications

Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Canon uniFLOWPrinterLogicHP Web JetadminSNMPActive DirectoryAzure Active Directory

#IT#Support#Operations#Print Services#Windows Infrastructure#Security#Documentation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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