Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

We are seeking a Sr Administrator (Support & Operations) in Bengaluru, India to manage IT asset and order fulfillment processes. This role involves utilizing CMDB and ticketing tools like SNOW, Remedyforce, and BMC Helix Discovery, while ensuring compliance with ITIL frameworks.

Responsibilities

Assists with Configuration and Asset Management Processes.
Experience in ITIL Incident Management, Service Asset and Configuration Management.
Use the Configuration Management System to account for all Computing Assets and configurations to provide accurate information on CIs.
Verify configuration records against the infrastructure and correct any exceptions.
Ensure compliance with the accurate and timely recording of all Computing asset parameters in the CMDB.
Identify, control, maintain, and verify installed hardware, software, and documentation.
Maintain documented process flows and procedures.
Support the definition, implementation and execution of asset management policies.
Implement asset management control processes to monitor and manage asset reconciliation and asset disposal activities.
Partner with IT teams to successfully plan, support, coordinate, and track assets throughout the asset s lifecycle.
Coordinate the utilization of asset management systems to analyze, review, and track asset data.
Monitor and report on the status of software licensing to ensure compliance with usage standards and license agreements.
Partner with management to define cost savings, ensure process compliance, and optimize asset utilization.
Collaborate with management to support audit compliance for IT assets.
Support the integration and alignment of Asset Management processes with Service Management Functions (Incident, Problem, Change).
Ensure appropriate governance is in place for the CMDB to regularly reflect a better accuracy.
Analyze performance data to demonstrate the effectiveness of IT processes.
Work in a dynamic environment with changing priorities.
Manage customer order activity through the order fulfillment cycle.
Respond to customer inquiries by researching status for shipments, past dues and expedites.
Serve as an escalation point to assist in resolving issues with orders.

Requirements

Good knowledge of IT Hardware and Software Asset Management.
Competency in process development, execution, and administration.
Ability to track tasks, make assignments, and deliver on committed dates and deliverables.
Good Knowledge on ticketing tools [SNOW, Remedyforce CMDB, BMC Helix Discovery tools].
Requires excellent verbal and written communication skills.
Requires independent analysis, decision-making skills and using prior experience and knowledge of company policies and procedures to resolve non-standard problems.
Demonstrate expertise in problem solving, bringing new ideas and creative solutions to existing processes and issues.

Desired Qualifications

Excellent communication skills, interpersonal, oral, and written.
Strong analytical, organizational, and problem-solving skills.
Ability to work well within a team to learn and share knowledge.
Strong analysis, problem solving, and analytical skills.

Benefits

At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

ITIL Incident ManagementService Asset and Configuration ManagementConfiguration Management SystemCMDBSNOWRemedyforceBMC Helix DiscoveryHardware Asset ManagementSoftware Asset Management

#Administrator#Support#Operations#Asset Management#Order Management#ITIL#CMDB

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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