Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

To offer advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback. Responsibilities include adhering to quality standards, resolving complex incidents, updating the knowledge base, and collaborating with support teams for seamless operations and security.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for complex incidents, perform root cause analysis, and implement solutions for technical and security issues.
Engage in value-adding activities such as knowledge base updates, training new employees, and coaching analysts.
Resolve complex tickets within agreed SLAs and collaborate with other support teams for seamless operations and security.
Ensure positive customer experience and high CSAT through First Call Resolution, minimizing rejected resolutions/reopened cases, and mitigating security threats.

#support#operations#administration#technical support#troubleshooting#root cause analysis#IT#security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website