Sr. Administrator, Appeals , Appeals
Logistics, Sales & Operations · HR & Admin · HR Operations
In short
This is a 12-month contractual role for a Sr. Administrator in Appeals at Amazon India. The position requires strong analytical and customer service skills to handle employee appeals, identify required documentation, assess its accuracy, and recommend process improvements.
Responsibilities
- Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
- Assess documentation for accuracy and past precedent.
- Identify any process defects and recommend remediation.
Requirements
- 2+ years of human resources experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Bachelor's degree in business, HR, or a related field, or High school or equivalent
- 1+ years of case management experience
- 3+ years of contact center, customer service, human resources or equivalent experience
- Demonstrated proficiency handling customer contacts, queries and resolutions.
- 1+ years of Microsoft Office products and applications experience
Desired Qualifications
- 2+ years of human resources functions experience
- Experience with Payroll Systems, HRIS
- 4+ years of contact center, customer service, human resources or equivalent experience
- Experience using Knowledge database and researching skills.
- Proven ability to manage customer contacts in a fast-paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.
#HR#Appeals#Case Management#Customer Service#HR Policy
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Contract
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Bangalore, India
Chennai, India
India
Mumbai, India
Kochi, India
Qualification
Bachelor
Applicants
Be an early applicant