Specialist, Appeals, Appeals
Logistics, Sales & Operations · HR & Admin · HR Operations
In short
Responsibilities
- Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
- Assess documentation for accuracy and past precedent.
- Identify process defects and recommend remediation.
- Review information contributing to disciplinary action, determining if policy was applied properly and consistently based on evidence and employee/witness statements.
Requirements
- 3+ years of human resources experience.
- Experience with HR processes and systems.
- Demonstrated proficiency handling customer contacts, queries and resolutions.
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards.
- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves".
Desired Qualifications
- Experience with process improvement and stakeholder management.
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
- 4+ years of contact center experience, or experience in the customer service/contact center industry.
- Experience with process improvement and stakeholder management.
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
- Experience with Payroll Systems, HRIS.
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Skills
About Amazon
Earth's most customer-centric company
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…
Company
AmazonJob Posted
4 hours ago
Employment Type
Contract
Work mode
Remote
Experience Level
Associate
Locations
Hyderabad, India
India
Bangalore, India
Chennai, India
India
Kolkata, India
Mumbai, India
Kochi, India
Jaipur, India
Chandigarh, India
Applicants
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