Software Defined Radio Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing

In short

Emerson is seeking a Senior Software Defined Radio Engineer in Austin, TX, for a hybrid role. This position involves providing advanced technical support for USRP Hardware and Open Source UHD SW, focusing on SDR applications for aerospace and defense clients. The role requires 5+ years of experience and involves customer advocacy, issue resolution, and knowledge sharing.

Responsibilities

Provide advanced technical support for USRP Hardware and Open Source UHD SW for SDR applications.
Act as a recognized advisor to enable the success of the Global Support Organization and Top Tier accounts.
Resolve complex Software Defined Radio (SDR) applications escalated by technical stakeholders and less-tenured TSEs.
Expand opportunities for SDR Systems through technical insights into customer applications in Wireless Research, Electronic Warfare, Signals Intelligence, and radar.
Partner with Sales to recommend a support strategy for targeted accounts.
Manage critical escalations to R&D and maintain relationships with R&D Support Coordinators and Developers.
Identify and anticipate technical gaps within the organization and work with management to build expertise.
Educate other TSEs and Customers through advanced or customized training & continuous education.
Provide paid technical consulting services.
Consistently recommend KCS methodology and influence/curate a healthy knowledge base.
Provide feedback on improvements to the customer experience to relevant teams cross-functionally.
Report design, reliability, or maintenance issues or bugs to R&D.
Provide product improvement recommendations on the USRP Hardware and Open Source UHD SW.

Requirements

Willingness to work with aerospace and defense customers.
Bachelor of Engineering or Computer Science required; preferred in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Computer Science.
5+ years of work experience in a customer-facing technical role or other relevant industry experience.
Experience owning and advocating for customer issues or needs by providing quick and valuable troubleshooting towards issue resolution, as well as owning internal escalation where necessary.
Experience prioritizing multiple tasks.
Advanced knowledge of USRP, SDR, and Open Source UHD SW resources related to Ettus and NI USRP HW/SW.
Availability to travel up to 20% of the time.
Able to provide advanced training to internal or external customers on NI products.

Desired Qualifications

Comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
Confidently lead conversations to uncover customer’s technical, business, and personal needs.
Integrates information from disparate sources to identify underlying causes and find creative solutions.
Driven to find a solution where others could not.
Familiarity with NI software and hardware portfolio.
NI certifications like CLA, CTD, CTA, CLED highly preferred.
Thrives in an environment where the work changes from day to day.
Fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
Experience coaching and mentoring others, through formal or informal leadership roles.

Benefits

Medical insurance plans
Dental and vision coverage
Employee Assistance Program
401(k)
Tuition reimbursement
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave

Skills

USRP HardwareOpen Source UHD SWSDR

#Technical Support#Software Defined Radio#SDR#USRP Hardware#Open Source UHD SW#Aerospace#Defense#Wireless Research#Electronic Warfare#Signals Intelligence#Radar#Services & Support

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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