SME - Sailpoint IIQ, Java, SailPoint FAM
Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis
In short
The Subject Matter Expert (Support & Ops) is responsible for resolving escalated incidents with SailPoint IIQ and Java expertise, mentoring team members, and ensuring operational excellence. This role involves active customer engagement and data analysis to drive informed decisions and maintain high customer satisfaction.
Responsibilities
- Ensure prompt resolution and quality compliance of escalated tickets and incidents utilizing Sailpoint IIQ and Java development expertise, adhering to SLA requirements.
- Mentor administrators and team members, prepare Standard Operating Procedures (SOPs), and maintain comprehensive documentation.
- Validate change order implementation plans and ensure human error compliance, contributing to effective capacity planning.
- Foster positive customer relationships by participating in meetings to understand issues and provide solutions.
- Conduct and validate analyses such as Root Cause Analysis and Trend Analysis, presenting insights and performance reports to stakeholders.
Requirements
- Strong proficiency in SailPoint IIQ and Java development.
- Solid understanding of support and operational processes within IT environments.
- Excellent analytical skills for conducting root cause and trend analyses.
- Strong communication and presentation skills for effective stakeholder engagement.
Desired Qualifications
- Optional but valuable: SailPoint IIQ Certification.
- Optional but valuable: Java Developer Certification.
#SME#Sailpoint#IIQ#Java#FAM#Support#Operations
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant