The Job

SME - Google Cloud Platform (GCP)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

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In short

The Subject Matter Expert (Support & Ops) role in Noida, India, focuses on resolving escalations and incidents within the Google Cloud Platform (GCP) environment. This position is crucial for customer satisfaction, requiring expertise in incident management, quality assurance, and stakeholder communication to meet SLAs.

Responsibilities

  • Ensure on-time resolution and quality compliance of escalated tickets and incidents within GCP, adhering to SLAs and quality norms.
  • Mentor team members and administrators, prepare Standard Operating Procedures (SOPs), and maintain comprehensive documentation.
  • Validate change order implementation plans and ensure compliance with human error protocols; participate in capacity planning for GCP resources.
  • Facilitate positive customer feedback by participating in customer meetings, understanding issues, and providing effective solutions.
  • Conduct and validate analyses such as root cause and trend analysis within GCP, preparing reports for business stakeholders.

Requirements

  • In-depth knowledge of Google Cloud Platform (GCP) and its support operations.
  • Strong analytical skills with experience in incident management and resolution.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Proficiency in preparing documentation and SOPs for operational processes.
  • Ability to mentor and guide team members in a collaborative environment.

Desired Qualifications

  • Optional Certifications: Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Data Engineer.

Benefits

  • Opportunity to supercharge your potential and find your career and spark at HCLTech.
  • Be part of a global technology company with over 223,000 employees across 60 countries.
  • Work with industry-leading capabilities in digital, engineering, cloud, and AI.
  • Serve clients across Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services verticals.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#GCP#Cloud#Support#Operations#Incident Management#SLA#SME
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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