SME - Citrix Server

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Systems Engineering

In short

We are seeking a Senior Citrix L2 Engineer with 10 years of experience in administering and optimizing enterprise Citrix environments. Responsibilities include advanced troubleshooting of Citrix Virtual Apps and Desktops, Citrix Cloud, profile management, image management, Citrix Gateway/NetScaler, and infrastructure monitoring. The role involves acting as a senior technical escalation point, driving automation, and collaborating with various IT teams to ensure optimal performance and stability.

Responsibilities

Administer and support enterprise Citrix Virtual Apps and Desktops environments, including Delivery Controllers, StoreFront, Citrix Director, Studio, VDAs, Machine Catalogs, Delivery Groups, and Citrix Gateway/NetScaler.
Act as a senior technical escalation point for complex Citrix incidents, troubleshooting application/desktop launch, VDA registration, session, authentication, connectivity, and performance issues.
Analyze slow logons, session latency, application performance, profile loading, resource utilization, and user-experience issues.
Manage enterprise application and virtual desktop delivery through Citrix, configuring Machine Catalogs, Delivery Groups, application assignments, and policies.
Administer and troubleshoot Citrix Profile Management and related user-environment configurations, resolving profile corruption and logon-duration issues.
Maintain Citrix master/golden images and associated configurations, install, configure, troubleshoot, and upgrade Citrix Virtual Delivery Agents.
Provide advanced operational support for Citrix Gateway/NetScaler, troubleshooting authentication, remote access, SSL/TLS, certificate, connectivity, and load-balancing issues.
Administer and support environments involving Citrix Cloud and on-premises Citrix infrastructure, troubleshooting connectivity and service dependencies.
Troubleshoot Citrix dependencies involving Windows Server, Active Directory, Group Policy, DNS, certificates, authentication, and user access.
Support Citrix workloads hosted on VMware vSphere/ESXi, Microsoft Hyper-V, or applicable cloud compute platforms, troubleshooting VM resource, availability, storage, and performance issues.
Plan and execute Citrix platform, VDA, image, and supporting Windows patching activities, including technical assessment, pre-change validation, implementation, and post-change testing.
Work with security teams to remediate Citrix, Windows OS, VDA, browser, and supporting infrastructure vulnerabilities, and support security-hardening activities.
Lead or contribute significantly to technical Root Cause Analysis (RCA) for recurring and high-impact Citrix incidents.
Monitor Citrix platform health, machine availability, session utilization, application failures, infrastructure resources, and logon performance.
Develop and maintain PowerShell scripts for Citrix administration, monitoring, reporting, health checks, and operational automation.
Plan and execute complex Citrix infrastructure changes following established Change Management processes, performing technical impact and dependency assessments.
Support virtual desktops and applications hosted in public-cloud environments such as Microsoft Azure.
Coordinate troubleshooting across network, Windows, Active Directory, virtualization, storage, application, database, and security teams.

Requirements

Around 10 years of hands-on experience administering, supporting, and optimizing enterprise Citrix environments.
Strong experience supporting large-scale on-premises, cloud, and hybrid Citrix environments.
Strong troubleshooting capabilities.
Strong PowerShell automation skills.
Strong stakeholder-management capabilities.
Experience with Citrix Virtual Apps and Desktops, application and desktop delivery, Citrix Cloud, profile management, image management, Citrix Gateway/NetScaler, infrastructure monitoring, performance optimization, patching, and upgrades.
Experience with Windows Server, Active Directory, Group Policy, DNS, certificates, and authentication.
Experience with virtualization infrastructure (VMware vSphere/ESXi, Microsoft Hyper-V, or cloud compute platforms).

Desired Qualifications

Provide technical leadership during critical incidents.
Perform root cause analysis.
Drive automation and service improvements.
Work closely with Windows, Active Directory, network, cloud, virtualization, security, storage, application, and database teams.
Escalate product-level issues to L3 engineering or the appropriate technology vendor with complete diagnostic information.
Coordinate with network and security teams to diagnose firewall, routing, proxy, load-balancing, and secure-access issues.
Coordinate with Windows and identity teams for complex directory-service or OS-related issues.
Work with virtualization teams on capacity and infrastructure-related problems.
Support security-hardening and compliance activities across the Citrix environment.
Review Citrix infrastructure configurations and assist with remediation of security findings.
Support certificate management and secure-access requirements.
Ensure production changes follow approved security and Change Management processes.
Identify corrective and preventive actions to reduce recurrence.
Track technical remediation activities to completion.
Identify recurring failure patterns and propose longer-term service improvements.
Recommend scaling or configuration improvements based on usage patterns.
Help optimize monitoring and alert thresholds to reduce non-actionable alerts.
Develop reusable scripts with appropriate documentation and error handling.
Identify further automation opportunities to reduce manual effort and improve operational reliability.
Perform technical impact and dependency assessments.
Develop implementation plans.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company, home to more than 230,000 people across 60 countries.
Consolidated revenues of $14.8 billion as of 12 months ending September 2026.

Skills

Citrix Virtual Apps and DesktopsCitrix CloudCitrix GatewayNetScalerPowerShellWindows ServerActive DirectoryVMware vSphereMicrosoft Azure

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