SME - Citrix Cloud

Technology, Data & Digital · IT Infrastructure & Security · DevOps

In short

SME - Citrix Cloud role in Bengaluru, Karnataka, India. This position focuses on designing, installing, monitoring, and supporting Citrix systems and associated infrastructure, including advanced troubleshooting and management of various Citrix components and related technologies like Active Directory, Windows Server, and VMware. The role also involves Public Cloud VDI / DevOps responsibilities, including maintaining and enhancing Infrastructure as Code using Terraform for Azure Virtual Desktop environments.

Responsibilities

Design, install, monitor and support Citrix systems and associated infrastructure.
Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront.
Manage Citrix farms, sessions, printers, application publishing and log monitoring.
Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022.
Perform server health checks and maintenance activities.
Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers.
Work with VMware, Nutanix, Hyper-V and XenServer environments.
Coordinate deployments, upgrades and patch management.
Handle P0, P1 and P2 incidents and contribute to problem management.
Administer Ivanti products and user profile management.
Manage Citrix and Windows patch deployments and SCCM activities.
Support L1/L2 teams in resolving incidents and requests.
Work within Incident, Request, Change and Problem Management processes.
Ensure SLA, KPI and ITIL compliance.
Drive Continuous Improvement Plans (CIP) to improve infrastructure stability.
Provide communication and stakeholder updates during critical incidents.
Create, maintain and update documentation.
Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director.
Demonstrate strong multitasking and organizational skills.
Automate recurring manual tasks using scripting.
Maintain and enhance Infrastructure as Code.
Manage Terraform code integrating Azure Virtual Desktop and published application environments.
Implement architecture and code enhancements for Azure platform changes.
Maintain Terraform module parameters.
Document code and deployment procedures.
Implement automation for VM builds and power management.
Contribute to GUI development for Terraform parameter integration.
Address functional requirements through automation and engineering solutions such as logging and monitoring.

Requirements

Advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront.
Administration of Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022.
Management of NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers.
Experience with VMware, Nutanix, Hyper-V and XenServer environments.
Handling P0, P1 and P2 incidents and contributing to problem management.
Administration of Ivanti products and user profile management.
Management of Citrix and Windows patch deployments and SCCM activities.
Support for L1/L2 teams in resolving incidents and requests.
Experience working within Incident, Request, Change and Problem Management processes.
Ensuring SLA, KPI and ITIL compliance.
Driving Continuous Improvement Plans (CIP) to improve infrastructure stability.
Providing communication and stakeholder updates during critical incidents.
Creating, maintaining and updating documentation.
Proficiency in using monitoring tools such as SCOM, BEM, Zabbix and Citrix Director.
Strong multitasking and organizational skills.
Scripting for automation of recurring manual tasks.
Maintenance and enhancement of Infrastructure as Code.
Management of Terraform code integrating Azure Virtual Desktop and published application environments.
Implementation of architecture and code enhancements for Azure platform changes.
Maintenance of Terraform module parameters.
Documentation of code and deployment procedures.
Implementation of automation for VM builds and power management.
Contribution to GUI development for Terraform parameter integration.
Addressing functional requirements through automation and engineering solutions.

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Citrix Virtual Apps & DesktopsXenAppXenDesktopNetScalerMCSUPMStoreFrontActive DirectoryDNSDHCPRDSWindows 10Windows 11Windows Server 2016Windows Server 2019Windows Server 2022VMwareNutanixHyper-VXenServerIvantiSCCMSCOMBEMZabbixCitrix DirectorTerraformAzure Virtual DesktopInfrastructure as CodeAzureScripting

#Citrix#Cloud#VDI#DevOps#Infrastructure#Troubleshooting#Management#Automation#Azure

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