SME - Azure DevOps, Terraform

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering · Software Engineering

In short

The Subject Matter Expert in Support & Operations ensures timely resolution of incidents using Azure, IaC, and Terraform, adhering to SLAs. Responsibilities include mentoring teams, validating changes, customer engagement, and performing root cause analysis. Certification in Azure or Terraform is optional but valuable.

Responsibilities

Ensure on-time resolution and quality compliance of escalated incidents utilizing IaC and Terraform within Azure environments, adhering to SLAs.
Mentor team members and administrators in best practices for Azure IaaS, PaaS, and Kubernetes.
Prepare Standard Operating Procedures (SOPs) and maintain comprehensive documentation for operational processes.
Validate change order implementation plans and ensure human error compliance by applying best practices in Terraform configurations and Azure infrastructure management.
Actively engage in customer meetings to address concerns and gather feedback, leveraging knowledge of Azure services to enhance customer satisfaction.
Conduct root cause analysis and trend analysis to validate findings and provide insights through reports, facilitating informed decision-making for key business stakeholders.

Requirements

Strong understanding of Infrastructure as Code (IaC) principles and hands-on experience with Terraform.
Proficient in Azure services including IaaS, PaaS, and Kubernetes.
Excellent analytical skills with the ability to perform root cause and trend analyses.
Effective communication and presentation skills to liaise with business stakeholders.
Familiarity with ITIL or similar frameworks for incident management and service delivery.

Desired Qualifications

Certification in Azure Solutions Architect or Terraform Associate is optional but valuable.
ITIL Foundation Certification is recommended.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
Work at a place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

TerraformAzureKubernetesITIL

#DevOps#Azure#Terraform#Infrastructure as Code#IaaS#PaaS#Kubernetes#ITIL#Incident Management#Root Cause Analysis

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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