SMB Growth Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Business Analysis
In short
As a Vendor Performance Manager (VPM) for Google Customer Solutions (GCS), you will manage vendor sales teams to achieve excellent sales performance and quality. You will analyze vendor performance, present insights to leadership, support operational improvements, and share best practices globally.
Responsibilities
- Build quarterly strategy in collaboration with vendor leaders.
- Monitor weekly sales performance metrics and share key market performance insights with Google sales leadership.
- Ensure vendor service quality against contracted Service Level Agreement (SLA) and Key Performance Indicators (KPIs) through regular audits and reviews.
- Build influential, trusted partner relationships with vendor sales management.
- Provide on-the-ground feedback and support for vendor operations improvement initiatives.
- Execute on cross GCS collaborations for smooth customer outreach and graduations.
Requirements
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in operations or business management, and vendor management.
- 7 years of experience using analytics or applying project management tools to address business issues.
Desired Qualifications
- Project Management certifications such as PMP, Six Sigma, etc.
- Experience with managing digital advertising, Google Ads, campaign building and optimization.
- Experienced with the GCS Incentive system (Points, UAAs, Spend Bands, Offerings, etc).
- Experience in early customer lifecycle stages (i.e. Onboarding and Acquisition).
- Understanding of selling best practice and techniques (e.g., objection handling, competitive selling).
- Excellent sales performance analysis skills, along with the ability to manage sales activities and metrics, diagnose performance issues, and translate insights into recommendations.
Benefits
- Working non-standard hours aligned to the AUNZ market.
- Opportunity to work in the Global Business Organization (GBO), the engine powering Google’s full ecosystem of products and services.
- Google's commitment to equal opportunity and affirmative action.
- Support for accommodations if needed.
#vendor management#sales performance#business management#analytics#project management#digital advertising#Google Ads#campaign optimization#sales analysis#customer lifecycle#onboarding#acquisition#selling best practice#objection handling#competitive selling#Google Customer Solutions#GCS#GBO
Company
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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