Services Account Representative

Logistics, Sales & Operations · Sales & Business Development · Account Management · Sales Operations

In short

Tetra Pak seeks a Services Account Representative in Bangkok, Thailand to provide high-quality service administration and ensure stakeholder satisfaction. The role involves acting as a primary contact for customers, coordinating service activities, monitoring the sales pipeline, and promoting digital tools.

Responsibilities

Act as the main operational Services contact for assigned customers, ensuring excellent customer experience and service levels
Plan, coordinate, and follow up on service and maintenance activities, including Services Agreements execution and profitability
Deliver excellence in customer service & customer experience for allocated customers
Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions
Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data
Support account management and low-complexity sales activities, including quotations and customer onboarding for digital tools
Promote adoption of Tetra Pak’s digital platforms and manage customer inquiries, ensuring proper internal routing
Deliver excellence in customer service and monitor performance indicators & customer experience results, driving continuous improvement actions

Requirements

Strong customer focus and commitment to service excellence
Strong communication skills, with the ability to interact clearly and effectively with customers and internal teams
Ability to manage and engage multiple stakeholders across different functions and levels
3 years of experience in services, operations, or commercial support roles
Ability to identify growth opportunities through data analysis and customer insights
Structured, proactive, and continuous improvement mindset, a flexible working attitude
Ability to multitask while demonstrating time management/prioritization skills
Ability to work effectively in a team environment
Basic English proficiency (spoken and written)
University degree in Engineering, Business Administration, Finance, or related fields

Benefits

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Skills

Customer ServiceAccount ManagementSalesData Analysis

#services#account representative#customer experience#administration#sales pipeline#digital tools#stakeholder management#business administration#engineering

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…

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