Service Fulfilment Operations Specialist
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
As a Service Fulfilment Operations Specialist in Gurgaon, you will execute and coordinate daily operations, ensuring effective service and customer experience. This role involves managing external partners, monitoring KPIs, conducting root-cause analysis, and implementing process improvements to enhance operational performance and efficiency.
Responsibilities
- Execute and coordinate daily operations of assigned Service Fulfilment solutions.
- Coordinate with external logistics and service partners (3PLs/TSPs).
- Monitor and analyze key operational KPIs (delivery performance, productivity, cost, quality, customer satisfaction).
- Conduct root-cause analysis for operational issues and implement corrective actions.
- Identify and implement process improvements for operational performance, efficiency, and customer experience.
- Manage operational planning, configuration, capacity steering, and monitoring.
- Identify improvement opportunities and contribute to better ways of working.
- Provide first-level operational support and troubleshoot daily issues.
- Collaborate with stakeholders to ensure effective execution and continuous improvement.
- Contribute to Service Fulfilment learning, knowledge sharing, and competence development.
- Contribute to sustainability initiatives and the continuous development of Service Fulfilment operations.
Requirements
- 3–4 years of experience in Last Mile, Logistics, Customer Fulfilment or Field Service Operations.
- Experience working directly with external logistics/service partners (3PLs/TSPs).
- Strong analytical and numerical skills, with experience monitoring operational KPIs.
- Experience in root-cause analysis, problem-solving, and implementing corrective actions.
- Demonstrated experience in process improvement.
- Good knowledge of Service Fulfilment, Logistics or Field Service processes.
- Strong organizational and communication skills.
- Confident in English (written and verbal).
- Good computer skills with proficiency in Microsoft Office and relevant IT systems.
- Self-driven, eager to learn, and motivated to continuously improve.
- Inspired by IKEA’s vision, values, and culture.
Desired Qualifications
- Understand customer needs and expectations.
- Ability to work in a structured, collaborative and customer-focused way.
Benefits
- Contribute to an inclusive and high-performing work environment.
- Opportunity to work with a diverse team passionate about improving customer experience at IKEA.
#Logistics & Supply Chain
Company
IKEA
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Gurgaon, India
Applicants
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