Service Delivery Manager (DFS)

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · DevOps

In short

Security Service Delivery Manager (Sec SDM) (L3) responsible for governing and overseeing the delivery of enterprise security services, ensuring compliance with contractual commitments, security policies, regulatory requirements, and business expectations. This role acts as the primary interface between security operations teams, service delivery teams, customer stakeholders, and leadership. Located in Hyderabad/Bangalore, India, requiring 10-12 years of experience.

Responsibilities

Act as the primary governance lead for cybersecurity service delivery across security operations, vulnerability management, IAM, endpoint security, network security, and compliance services.
Monitor security service performance against agreed SLAs, KPIs, OLAs, and contractual commitments.
Lead regular service review meetings with stakeholders, presenting operational performance, risks, trends, and improvement initiatives.
Coordinate with security tower leads, SOC teams, infrastructure teams, and service providers to ensure seamless delivery of security services.
Manage security-related escalations, major incidents, and service risks, ensuring timely resolution and stakeholder communication.
Review security operational metrics, audit findings, vulnerability trends, compliance gaps, and remediation plans.
Drive continual service improvement initiatives focused on enhancing security posture, operational efficiency, and customer satisfaction.
Ensure adherence to governance frameworks, security policies, regulatory requirements, and audit controls.
Support customer audits, compliance reviews, risk assessments, and executive governance forums.
Manage service reporting, security dashboards, action trackers, and executive-level presentations.
Collaborate with project and transition teams to support new security initiatives, technology onboarding, and service transformations.

Requirements

Security Service Delivery Management
Security Governance & Compliance
Cybersecurity Operations
SLA & KPI Management
Risk & Escalation Management
Vulnerability & Compliance Management
Stakeholder & Customer Management
Service Review & Governance Reporting
ITIL Service Management
Security Incident Management
ITIL v4 Foundation Certification

Desired Qualifications

Identity & Access Management (IAM)
Security Operations Center (SOC)
Endpoint & Network Security
SIEM Platforms
Power BI & Executive Reporting
Vendor & Contract Management
CISSP Certification
CISM Certification
ISO 27001 Lead Implementer / Lead Auditor Certification
CompTIA Security+ Certification
Strong stakeholder and customer management skills
Excellent communication and presentation abilities
Strong risk management and decision-making capabilities
Leadership and conflict-resolution skills
Strategic and service-oriented mindset

Benefits

At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

Security Service Delivery ManagementSecurity Governance & ComplianceCybersecurity OperationsSLA & KPI ManagementRisk & Escalation ManagementVulnerability & Compliance ManagementStakeholder & Customer ManagementService Review & Governance ReportingITIL Service ManagementSecurity Incident ManagementIdentity & Access Management (IAM)Security Operations Center (SOC)Endpoint & Network SecuritySIEM PlatformsPower BI & Executive ReportingVendor & Contract Management

#Security#Service Delivery#Manager#Hyderabad#Bangalore#India#Cybersecurity#Governance#Compliance#SLA#KPI#Risk Management#Incident Management#ITIL#IAM#SOC#Endpoint Security#Network Security#SIEM#Power BI#Vendor Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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