Service Center Manager
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Production Management
In short
As a Service Center Manager, you will lead service operations to drive business growth and ensure exceptional customer service. This role involves developing your team of technicians, managing day-to-day operations, and ensuring compliance with safety and quality standards. The position is based in Anaheim, CA.
Responsibilities
- Drive growth of the service and parts business while maintaining high levels of customer satisfaction.
- Lead, coach, and develop shop and field service technicians to ensure safe, efficient, and high-quality service delivery.
- Manage service center operations, including scheduling, resource allocation, work in progress, warranty administration, reporting, and financial performance.
- Establish and maintain standardized service processes, documentation, and procedures to improve efficiency and consistency.
- Ensure compliance with all Safety, Health, Environmental, and Quality (SHEQ) standards, company policies, and regulatory requirements.
- Develop technician capabilities through training, certification programs, and ongoing technical development.
- Resolve complex equipment, warranty, and customer service issues through effective troubleshooting, root cause analysis, and corrective actions.
- Maintain service center facilities, tools, and equipment in accordance with 5S standards and operational best practices.
- Collaborate with Sales, Parts, Product Companies, and other internal teams to improve equipment reliability, customer support, and business growth.
- Utilize business systems and reporting tools (SAP, MAM2, Microsoft 365, etc.) to monitor performance and support decision-making.
- Communicate professionally with customers and internal stakeholders, providing timely updates on service activities, warranty concerns, and operational performance.
- Perform other duties as assigned.
- Lead and manage a team of shop and field service technicians.
- Oversee hiring, onboarding, training, scheduling, performance management, employee development, and corrective actions.
- Provide direction, coaching, and performance feedback to ensure a high-performing and customer-focused service team.
Requirements
- 3 to 5 years of service leadership experience is required.
- Hands-on technical expertise in the maintenance and repair of compressed air equipment, generators, dewatering pumps, energy storage systems, or similar industrial equipment.
- Strong knowledge of service operations, equipment maintenance, troubleshooting, and repair.
- Excellent written, verbal, and customer communication skills.
- Ability to read and interpret technical manuals, blueprints, and hydraulic/electrical schematics.
- Strong analytical and problem-solving skills with a focus on root-cause resolution.
- Working knowledge of business mathematics, including percentages, ratios, and measurements.
- Proficient in Microsoft Office 365, ERP systems, and service management software.
Desired Qualifications
- A bachelor’s degree in Business Management or a related field is preferred.
- Equivalent combinations of education, technical training, and relevant work experience will also be considered.
- Occasional travel may be required for this position (approximately 10%)
Benefits
- Competitive wages
- World-class benefits package including medical, dental, and vision insurance
- Company-paid life, short and long-term disability insurance
- Generous paid time off
- 401(k) matching and automatic company contribution
#Service#Operations#Management#Customer Service#Team Leadership#Technical Expertise#Industrial Equipment#Business Development#Safety Compliance#Reporting
Company
Atlas Copco
Job Posted
2 weeks ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Anaheim, United States
Qualification
Bachelor, Diploma, No Formal Education
Applicants
Be an early applicant