Service Advisor
Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician
In short
The Service Advisor role in Maribor is a full-time, permanent, on-site position. Responsibilities include managing service reception, coordinating workshop appointments, and ensuring customer satisfaction from inquiry to invoice completion. This role contributes to workshop utilization and profitable customer relationships within the transport sector.
Responsibilities
- Plan and coordinate workshop appointments to maximize utilization and efficiency.
- Welcome customers, understand their needs, and act as their primary contact.
- Prepare and manage work orders, schedule repairs, and coordinate workshop resources.
- Maintain customer communication, provide updates, and recommend additional repairs.
- Coordinate work with technicians and external suppliers for timely delivery.
- Hand over completed vehicles, explain work done, and ensure customer satisfaction.
- Close work orders, prepare invoices, and complete service documentation.
- Support aftersales administration, including warranty and payment processes.
- Contribute to customer retention through proactive communication about services.
Requirements
- Experience in service reception and customer service.
- Ability to coordinate workshop appointments and resources.
- Skills in preparing work orders and invoices.
- Experience with aftersales administration, warranty, and payment processes.
- Proactive approach to customer retention.
Benefits
- Be part of a company shaping the future of transport.
- Opportunity to drive change.
#Service Advisor#Automotive#Customer Service#Workshop Management
Company
Scania Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Maribor, Slovenia
Applicants
Be an early applicant