Senior Technical Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Engineering

In short

Senior Technical Support Specialist with expertise in SAP Basis administration, SAP HANA, relational databases, and Windows/Linux environments. Responsibilities include installation, monitoring, troubleshooting, and providing SAP Basis support, with on-call availability required. Requires 10+ years of IT experience.

Responsibilities

Install, manage, monitor, tune & troubleshoot SAP systems and databases in accordance with defined SLAs
Manage & monitor operating systems on all SAP Systems
Provide SAP basis support to other SAP Teams
Work with IT Operations team members to design and implement controls for new technologies, systems & their supporting infrastructure to ensure systems are available and recoverable in accordance with our service level agreements
Availability to work selected weekends to perform off-hours maintenance to ensure our systems are available and secure
Availability to participate in a rotating on-call program for after-hours emergency support
Provide guidance to other SAP Basis/Auths Team members including external contractors

Requirements

10+ years experience in the Information Technology Field
3+ years of relational database design, maintenance, performance tuning, upgrading and administering
2+ years of SAP HANA database maintenance, performance tuning, upgrading and administering
5+ years supporting SAP systems in Windows environments
5+ years SAP Basis core support including transport management, patching, enhancement packages and version upgrades.
Experience implementing and migrating large scale SAP enterprise wide applications and databases to new platforms and versions
Ability in project planning and execution
SAP NW 7.4+
SAP HANA 2.0+
MS SQL Server 2016+
MS Windows Server 2019+
SUSE Linux 12+
MS Active Directory
MS DNS & DHCP
Network (IP, Subnet, WLAN, VPN)

Desired Qualifications

Nice to have - Experience with Active Directory including GPOs
Bachelor's Degree in Computer Science\Engineering or Equivalent
SAP Certification

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

SAP BasisSAP HANAMS SQL ServerWindows ServerSUSE LinuxActive DirectoryDNSDHCPIP networkingSubnettingWLANVPN

#SAP#SAP Basis#SAP HANA#Technical Support#Databases#Windows Server#Linux#Networking

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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