The Job

Senior Technical Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

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In short

As a Senior Technical Support Engineer, you will troubleshoot and resolve complex customer technical issues for Microsoft products, focusing on ERP systems like Dynamics NAV. This hybrid role requires strong problem-solving skills and collaboration, with opportunities for career growth and technical proficiency development.

Responsibilities

  • Own, investigate, and solve complex customer technical issues and act as an advisor to the customer.
  • Collaborate within and across teams, leveraging troubleshooting tools and practices.
  • Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring.
  • Deepen technical and professional proficiency to resolve complex customer issues.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools.

Requirements

  • Minimum 5 years hands-on experience in BC NAV systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related.
  • In-depth understanding of Business Central modules covering financial management, supply chain, project management, sales, and service functionalities.
  • Proficiency in installing, configuring, and setting up Business Central, including database configuration, user setup, security settings, and module activation.
  • Ability to customize Business Central forms, reports, and workflows using built-in customization tools or AL programming.
  • Knowledge of integrating Business Central with other systems such as CRM, payroll, HR systems, and industry-specific software.
  • Skills in migrating data from legacy systems to Business Central, managing data integrity, and handling version upgrades and patches.
  • Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with regulatory standards.
  • Expertise in financial functions including general ledger, accounts payable/receivable, bank reconciliation, fixed assets, and financial reporting within Business Central.
  • Proficiency in managing inventory, sales orders, purchase orders, stock control, and fulfillment processes within Business Central.
  • Skills in generating customized reports, dashboards, and analytics using built-in reporting tools or integrations with Microsoft Excel and Power BI.
  • Understanding and leveraging the Power Platform (Power Apps, Power Automate, Power BI) for extending Business Central functionalities, automation, and reporting.
  • Confident in reading, writing and speaking English.

Desired Qualifications

  • Hands on 5+ years experience in a customer facing service role in any capacity.
  • Strong customer service, accurate and logical problem solving.
  • Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.
  • Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System.
  • Any other language proficiency like German, French, Italian etc. will be an added advantage.

Benefits

  • Typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year.
  • Certain roles may be eligible for benefits and other compensation.
  • Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
#technical support#customer service#engineering#Microsoft#Dynamics NAV#ERP
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Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Romania

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