Senior Technical Lead

Technology, Data & Digital · Software & Web Development · Software Engineering · Web Development

In short

We are looking for a Senior Technical Lead to provide L1/L2 operational support for integrations connecting SAP applications. This role involves monitoring, failure analysis, reprocessing, and coordination with various technical teams to ensure smooth interface operations.

Responsibilities

Monitor integration flows, APIs, IDocs, message queues and scheduled interface jobs.
Support SAP BTP Integration Suite or SAP Cloud Integration operational activities.
Triage incidents and determine failure origins (SAP applications, middleware, systems, data, mapping, network, infrastructure).
Analyze payloads, message statuses, application logs, interface traces and error records.
Reprocess failed IDocs and integration messages after resolving eligible data or operational issues.
Investigate B2B, EDI, API and batch-based interface failures.
Coordinate with application, middleware, infrastructure, network and external-provider teams.
Conduct root-cause analysis for recurring interface failures.
Recommend improvements to monitoring, alerting, retry mechanisms and operational recovery.
Validate integration fixes in non-production environments.
Support regression testing following technical or functional corrections.
Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps and analysis.
Escalate new-interface development, major mapping changes and integration redesign to the appropriate development team.
Maintain interface inventories, ownership matrices, runbooks and recovery procedures.

Requirements

Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration.
Experience with APIs, IDocs, XML/JSON payloads and message monitoring.
Ability to analyze integration logs and diagnose cross-system failures.
Understanding of SAP functional processes and interface dependencies.
Experience with ITSM, incident management, RCA and production change processes.
Strong technical documentation and coordination skills.

Desired Qualifications

Knowledge of Apigee, EDI/B2B or comparable integration technologies is desirable.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

SAP BTP Integration SuiteSAP Cloud IntegrationAPIsIDocsXMLJSONApigeeEDIB2BITSM

#SAP#Integration#BTP#Support#Technical Lead#Consultant#Cloud Integration#APIs#IDocs#EDI#B2B#Monitoring#Troubleshooting#Root Cause Analysis

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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