Senior Support Lead
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
As a Senior Support Lead in Chennai, you will manage complex customer issues, conduct root cause analysis, and implement preventive measures. You will also collaborate with product and development teams and drive continuous improvement initiatives for support processes.
Responsibilities
- Act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- Create root cause analysis for critical issues and implement preventive measures to reduce future defects.
- Collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- Provide technical assistance to team members in resolving customer issues.
- Drive continuous improvement initiatives for support processes, workflows, and identify opportunities for innovation, automation, and efficiency enhancements.
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Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant