Senior Support Lead
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
As a Senior Support Lead in Pune, India, you will be responsible for executing continuous improvement activities, conducting root cause analysis, and providing technical assistance to resolve customer issues. You will act as an escalation point for complex customer problems and collaborate with cross-functional teams to enhance product design and support processes.
Responsibilities
- Act as an escalation point for complex and high-priority customer issues, ensuring timely resolution.
- Create root cause analysis for critical issues and implement preventive measures to reduce future defects.
- Collaborate with product management, development, and QA teams to provide feedback on product improvements and influence product design.
- Provide technical assistance to team members in resolving customer issues.
- Drive continuous improvement initiatives for support processes and workflows.
- Identify opportunities for innovation, automation, and efficiency enhancements.
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Company
HCLTech
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Pune, India
Applicants
Be an early applicant