Senior Support Lead

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

HCLTech is seeking a Senior Support Lead in Hyderabad, Telangana. The role focuses on ITIL, ServiceNow, Incident, Change, and Problem Management, operational reporting, process improvement, and GCP cloud platforms. Strong communication and governance skills are essential for this position.

Responsibilities

Manage ITIL / IT Service Management processes
Utilize ServiceNow or similar ITSM platforms
Oversee Incident, Change, and Problem Management
Track operational reporting and KPIs
Drive automation and process improvement
Work with Cloud platforms like GCP
Manage stakeholder communication
Ensure governance and compliance

Requirements

ITIL / IT Service Management expertise
Experience with ServiceNow or similar ITSM platforms
Proficiency in Incident, Change, and Problem Management
Experience in operational reporting and KPI tracking
Skills in automation and process improvement
Knowledge of Cloud platforms (GCP)
Strong stakeholder communication abilities
Understanding of governance and compliance

Benefits

Supercharge your potential at HCLTech
Find your career at HCLTech
Find your spark at HCLTech
A place that knows that helping its customers stay on top starts by putting its people first
Global technology company with over 230,000 people across 60 countries
Industry-leading capabilities centered around digital, engineering, cloud and AI
Works with clients across all major verticals

Skills

ITILIT Service ManagementServiceNowIncident ManagementChange ManagementProblem ManagementGCP

#ITIL#IT Service Management#ServiceNow#Incident Management#Change Management#Problem Management#GCP#Hyderabad

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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