Senior Support Engineer
Technology, Data & Digital · Software & Web Development · Software Engineering · Data Engineering
In short
Seeking an experienced Informatica MDM Application Support Engineer for L2/L3 support in Chennai, India. This role involves ensuring platform stability, data quality, and resolving incidents for Informatica MDM applications, requiring strong SQL, Oracle, SQL Server, and troubleshooting skills.
Responsibilities
- Provide production support for Informatica MDM applications.
- Troubleshoot and resolve application, data, and integration issues.
- Support Match & Merge, Survivorship, Hierarchy Management, and Data Stewardship processes.
- Perform SQL-based data analysis and issue investigation.
- Monitor ETL workflows and data interfaces.
- Conduct root cause analysis (RCA) and implement preventive actions.
- Coordinate with business users, data stewards, and development teams.
- Support deployments, enhancements, and release activities.
- Maintain support documentation and knowledge articles.
- Ensure adherence to SLA and ITIL support processes.
- Troubleshoot and resolve tickets raised by clients.
- Undertake training programs for new joinees.
- Perform knowledge transition during project enhancements.
- Document all defined processes and methods for ticket resolution/troubleshooting.
- Update self on latest technologies and related areas.
Requirements
- Informatica MDM Hub
- Informatica Data Director (IDD)
- Match & Merge, Survivorship Rules
- Informatica PowerCenter / IICS
- SQL, Oracle, SQL Server
- ServiceNow, Splunk
- Incident & Problem Management
- Linux/Unix fundamentals
- 3+ years of Informatica MDM/Application Support experience.
- Strong SQL and troubleshooting skills.
- Experience in production support environments.
Desired Qualifications
- Informatica MDM Certification (Preferred)
- Informatica PowerCenter/IICS Certification (Preferred)
- ITIL Foundation (Preferred)
Benefits
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Informatica MDM#Application Support#L2/L3 Support#Data Quality#Incident Resolution#SQL#Oracle#SQL Server#ServiceNow#Splunk#Linux#Unix
Company
HCLTech
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Qualification
Bachelor
Applicants
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