Senior Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Customer Support
Smart Summary
AI-generated overview of this position
HCLTech is seeking a Senior Support Engineer in Delhi, India, to resolve client-raised tickets efficiently and maintain high customer satisfaction. Responsibilities include troubleshooting, training new joiners, knowledge transition, and documenting processes. This role requires staying updated with the latest technologies.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
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#support engineer#technical support#customer satisfaction#troubleshooting#documentation#training#on-site
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Delhi, India
Applicants
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