Senior Program Manager, Worldwide Returns and Recommerce
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management
In short
Amazon is looking for a Senior Program Manager for its Worldwide Returns and Recommerce (WWRR) team in Hyderabad, India. This role involves leading large-scale projects, driving operational excellence, negotiating with partners, and improving the customer return experience. The ideal candidate will have 5+ years of program management experience, strong negotiation skills, and a background in retail or transportation.
Responsibilities
- Lead Far East Returns through the implementation of large and medium scale projects and programs.
- Develop and implement a scalable returns partnerships and transportation network.
- Select, negotiate terms with, and manage retail/transportation partners.
- Drive technology integration and configuration to enable new partners within the Amazon network.
- Own operational excellence and ongoing business performance.
- Provide program management and define project plans, own end-to-end execution.
- Define key performance indicators, develop metrics and service level agreements, and track delivery.
- Communicate new/updated programs, policies, and processes to leaders, partners, and cross-functional organizations.
- Drive resolution of critical issues for customers and support processes/systems deep dives.
- Negotiate with external partners and internal stakeholders for customer experience, business/P&L goals, and process efficiency.
Requirements
- 5+ years of program or project management experience with technology usage.
- Experience negotiating commercial and legal terms.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- Experience working cross functionally with tech and non-tech teams.
- Experience negotiating commercial and legal terms in preferably in reverse logistics, supply chain, retail operations.
Desired Qualifications
- Experience in Reverse Logistics, transportation and/or retail operations.
- Basic comfort with Gen AI tools, SQL query and data analysis.
- Communicate effectively with technology teams.
- Master's degree, or MBA in business, operations, science or related field.
- 2+ years of operational and/or retail management experience.
- Master's degree, or MBA in management, business administration, economics, engineering, marketing.
- Comfortable using SQL queries and data analysis.
Benefits
- Diverse team that embraces different perspectives and experiences.
- Prioritizes fun at work.
- Encourages work-life harmony.
- Celebrates wins and accomplishments together.
- Inclusive culture that empowers Amazonians.
#Reverse Logistics#Recommerce#Program Management#Retail#Transportation#Negotiations#Data Analysis#Technology Integration#Customer Experience#Supply Chain#Operations Management#Sustainability
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Master, Bachelor
Applicants
Be an early applicant