Senior Program Manager, Last Mile Analytics and Quality
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management
In short
Amazon's Last Mile Analytics & Quality team is seeking a Senior Program Manager to lead projects, enhance metrics, and collaborate with cross-functional teams to develop solutions for internal and external customers. The role requires a data-driven approach, strong communication, and the ability to manage complex, ambiguous, and fast-paced environments, focusing on improving customer experience and eliminating defects.
Responsibilities
- Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations.
- Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health.
- Collaborate with multiple teams as a subject matter expert in Transportation and logistics domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term.
- Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
- Analyze and solve business problems alongside product, tech, policy stakeholders.
- Develop and implement a comprehensive program strategy aligned with the organization's goals and objectives.
- Oversee the collection, consolidation, and analysis of data from multiple sources.
- Develop and implement methodologies for data cleansing, segmentation, and analysis to derive actionable insights.
- Interpret and prioritize insights, and develop strategies to enable stakeholder teams address pain points and improve customer experiences.
- Lead the global rollout and continuous optimization of the program across different regions, markets, and business units.
- Communicate insights to leadership and drive decision-making.
Requirements
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Demonstrated ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems.
- Strong communication skills
- Ability to work independently in a high pressure, and often ambiguous, work environment.
- Passion and drive for customer service is a must.
- Ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Desired Qualifications
- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- A background of running large, cross-functional projects.
- Comfortable working on high-level strategy and design, as well as implementation.
- Ability to be an effective communicator to various audiences.
- Ability to remain flexible and adept to learning new tools and systems.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
#last mile#analytics#quality#program management#supply chain#transportation
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Qualification
Master, Bachelor
Applicants
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