Senior Program Manager, Global Catalog Operations
Logistics, Sales & Operations · Supply Chain & Transport · Program Management · Logistics Management
In short
Amazon is looking for a Senior Program Manager for its Catalog Support Operations team in Chennai, India. This role focuses on managing complex, cross-functional initiatives, driving clarity in ambiguous situations, and using data analysis to deliver results. The ideal candidate will possess strong program and project management skills, excellent communication, and a bias for action.
Responsibilities
- Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality.
- Convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
- Analyze fragment datasets to discern insights.
- Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making.
- Proactively monitor, identify and prevent potential issues.
- Develop performance metrics to assist with driving business results.
- Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency.
- Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
Requirements
- 5+ years of working cross functionally with tech and non-tech teams experience.
- 5+ years of program or project management experience.
- 5+ years of delivering cross functional projects experience.
- Experience defining program requirements and using data and metrics to determine improvements.
Desired Qualifications
- 2+ years of driving process improvements experience.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- Workplace accommodations or adjustments for individuals with disabilities during the application and hiring process are available.
#Program Management#Operations#Catalog Management
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Qualification
Master, Bachelor
Applicants
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